I didn't receive a "magic link" email

When you sign up to the untied app you simply need to enter your email address and an email will be sent to you with a 'magic link'.  If you view this email from your device just tap on the magic link button in the email and untied will be opened and you'll be logged in.

If you can't read your email on the same device that untied is installed on, don't worry because the email also contains a code you can type into the app to get logged in.

The magic link email usually arrives within a few seconds. If you don't see it straight away, give it a minute or two and check your spam folders before trying again (restart the app or hit the back button).  If still no go, contact us and we'll get you going.

Prefer a password?

Once you're logged in, if you prefer, you can set a password to use next time you log in - instead of the magic link email. 

  • To do this, hit 'More...', then 'Security Settings' - in the mobile app,
  • or in the web browser, click on your name in the top right-hand corner, then select 'Account'

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