I didn't receive a "magic link" email

Note - we've had loads of magic link help requests for services that aren't ours. We've realised it's because we're top of Google's search results for magic link emails not arriving.

However, as much as we'd like to lend a hand, we don't manage the world's magic links (we'd be well-off if we did!!). 

So sadly we can only help users of untied, the UK's personal tax app. If you haven't received a magic link for another service, you need to contact their helpdesk! And if you want to do your UK tax filings ... you can see how much we care about customer service!

When you sign up to untied you simply need to enter your email address and an email will be sent to you with a 'magic link'.  If you view this email from your device just tap on the magic link button in the email and untied will be opened and you'll be logged in. You can use magic links for both the untied mobile app and untied in the browser (including untied lite).

If you can't read your email on the same device that untied is installed on, don't worry because the email also contains a code you can type into the app to get logged in.

The magic link email usually arrives within a few seconds. If you don't see it straight away, give it a minute or two and check your spam folders before trying again (restart the app or hit the back button). If still no go - and if you are trying to log into untied (but not any other service!!) - contact us and we'll get you going.

Prefer a password?

Once you're logged in, if you prefer, you can set a password to use next time you log in - instead of the magic link email. 

  • To do this, hit 'More...', then 'Security Settings' - in the mobile app,
  • or in the web browser, click on your name in the top right-hand corner, then select 'Account'
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Ask untied Ask untied