Help! All my transactions or other data's gone missing

Gulp. Suddenly it looks like all your data's disappeared. Don't panic - there is normally a simple explanation.

This article is designed to reassure you and get everything back on track. If you're still not finding your data, get in touch.

What to do if some or all of your data seems to be missing

Do you have multiple email addresses?

If you have multiple email addresses, are you sure you've just logged in with the one that has your data? It's an easy mistake to make especially when you get a new device.

Trying to log in with a different address is likely to create a new - blank - account.

Check you're in the right tax year

The top left in the mobile app or in the browser is usually the place to change this. Remember tax years run from 6 April to 5 April, so your transactions could just be under the "last tax year" now.

Rule out a connectivity blip

Sometimes hiccups occur if the app can't connect with the server and a blip in connectivity may give an error. To fix this refresh the screen (you can try dragging down the transactions list in the mobile app as well). If necessary close it and reopen it.